We know what you’re thinking. You’ve “been there, tried that” with the Patient Experience (CAHPS) performances in your hospital, and yet you just can’t seem to move the needle on your scores. While none of us want to look at CAHPS as “just another box to be checked”, it can be hard to maintain your passion and engagement in your goals when you feel you’ve tried all you know to do. Join the KHA Quality Team for a candid conversation about the tricks, tips, and tactics that we have seen yield actual results in improving the patient experience—and by extension, their outcomes—in the domains measured by the universal HCAHPS fields. Registration is required- please click the link below.

Target Audience: Clinical leaders, quality leaders, physician leaders, therapists, nurses, technicians, aides, providers, case managers, discharge coordinators, population health professionals, and anyone who knows that a good patient experience simply isn’t optional.

Featured Speaker: Casey Franklin, RN, CPHQ, WCC, HACP-CMS  Associate Vice President of Quality and Health Professions, Kentucky Hospital Association